Refund policy

Return & Refund Policy

At The Checkout Edit, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include proof of purchase.

Certain items cannot be returned for hygiene or safety reasons if they have been opened or used.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can arrange a replacement or refund.

Change of Mind

We accept change-of-mind returns within 30 days. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: mailto:thecheckoutedit.au@gmail.com